CUSTOMER CARE
Shipping
Made-to-order fulfillment, delivery estimates, tracking, and address guidance.
Where we ship
Kimberly Diane Co. currently ships to eligible addresses within the United States, including Alaska, Hawaii, and Puerto Rico. Available shipping methods and charges are shown at checkout.
Production and processing
Our apparel is made to order. Production begins after your order is accepted and may take additional time before the package enters transit. Estimated delivery information shown at checkout is an estimate and is not a guaranteed delivery date.
Shipping charges
Your shipping charge is displayed before payment and is based on the destination and products in the order. Orders containing products fulfilled from different locations may arrive in separate packages.
Tracking
When tracking becomes available, it will be sent to the email address used at checkout. Tracking activity can take additional time to appear after a shipping label is created.
Address accuracy
Please review your shipping address before submitting your order. Contact support@kimberlydianeco.com immediately if an address needs correction. We cannot guarantee changes after production or fulfillment begins. Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility.
Delays and delivery issues
Carrier delays caused by weather, holidays, service interruptions, or other circumstances outside our control may occur. If tracking shows an unusual delay, loss, or delivery problem, contact us with your order number and we will help investigate.