CUSTOMER CARE
Returns & Refunds
Clear guidance for damaged, defective, incorrect, or made-to-order items.
Made-to-order items
Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, preference changes, or ordering the wrong size.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or different from what you ordered, contact us at support@kimberlydianeco.com within 30 days of delivery. Include your order number and clear photos showing the item and issue. Once reviewed and approved, we will arrange a replacement or refund at no additional cost.
Sizing concerns
Product measurements and sizing information are provided on each product page. Sizing concerns are reviewed case by case, but replacements or refunds are not guaranteed when the size ordered matches the order confirmation.
Cancellations and changes
Orders may enter production shortly after they are placed. Contact us as soon as possible if you need to request a change or cancellation. We cannot guarantee that an order can be changed or canceled after production begins.
Returns
Do not mail an item back unless our support team authorizes the return and provides instructions. Unauthorized returns may not be accepted. If we made an error or an approved return is required because an item is defective, damaged, or incorrect, Kimberly Diane Co. will provide return instructions and cover applicable return shipping.
Refunds
We will notify you when your claim has been reviewed. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear; processing time may vary by bank or card issuer.